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Going Green

5/25/2013

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Picture
Like many people I am an insurance poor person. I have insurance for my vehicles and home. I have insurance for my business and for if I get real sick, and for if I die. And just like many of you I have paid the premiums for many years and have not had a claim.

That is not until I took a trip to Oklahoma to see my daughter graduate from college a few weeks ago. It was the day of the graduation and it rained for a few minutes in the morning but that was the extent of the storm.

Around 6:30 pm it began to thunder and lightening as if it was going to build into a nice storm, but when the heavens opened, instead of pouring down rain, it began to pour ping pong ball size and larger hail stones! Yikes!! It poured for 6 to 8 minutes and when it stopped the ground was white with 3 to 4 inches of hail!

The hail had stripped the leaves off the trees, damaged the roofs of many of the homes, and it completely dimpled the entire top side of my rental car! The photo above shows the damage to the hood, and the roof and trunk looked the same. 

Being a California boy I have never experienced anything like this but I was glad on this day that I had insurance as the hail damages came to $4,000.

The one bright spot is my youngest son informed me the car was now a "green" vehicle. He had studied that a golf ball travels further because of the dimples in its cover than it would with a smooth cover. www.howstuffworks.com/question37.htm‎  As the car's skin was now dimpled like a golf ball he reasoned it was more aerodynamic so should get better gas mileage.

The rental car company however did not see it his way. They still wanted to be paid for the damages. I also learned that sometimes we protect ourselves against possible events which never happen but occasionally something beyond our control occurs and we find ourselves happy that we were prepared.

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First Post!

5/17/2011

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Customer Service. Where has it gone?
5/17/2011

Every where I turn it seems the customer service people are trying to complicate my life, not make it easier.

I have a theory about how this all happened. From 2001 to 2007 no matter what you did it turned out great. Businesses were making lots of money. Our home's value only went up. Tax revenues to the government at all levels only came pouring in.

Then it stopped.

People had to start looking at how much was in their paychecks instead of borrowing the new appreciation that showed up in their property value. Businesses had to go back to competing for customers and government suddenly realized that their revenues would not only go up.

But what had happened during those years is everyone forgot how to serve the customer; the person who was actually paying and expecting something in return. Public servants have forgotten the meaning of the word 'servant'. Customer service people have forgotten the meaning of the word 'service'. Companies have lost sight of what their 'service' looks like from their customer's perspective.

In John Mauldin's book, Just One Thing, Michael Masterson's chapter is titled 'The Winner's Rule', and this is the one thing he thinks is most important in business as well as life. He writes, In every relationship you get into - every business, social, or personal transaction - make sure that the other person gets as much benefit from it as you do. When considering your own advantages and disadvantages in taking any course of action, consider those of everyone else involved.

In my business and in my life, I try to live by "The Winner's Rule". Sometimes my services are not the least expensive but I want the service to be the best for my clients. This isn't always easy because insurance is inherently negative as no one wants to think about having an accident or dying prematurely. It is much more exciting to spend money on a new car, but in our modern world insuring ourselves has become a necessity. Let each of us work to get the Service back in Customer  and Public Service.
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    Living the American Dream guy.

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